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Enterprise Mobility

Engaged Employer

Enterprise Mobility reviews

3.0

49% would recommend to a friend

(19,355 total reviews)
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Chrissy Taylor

62% approve of CEO

58% positive business outlook

Enterprise Mobility has an employee rating of 3.0 out of 5 stars, based on 19,355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Enterprise Mobility employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

19K reviews
2.0
Sep 16, 2010
Recommend
CEO approval
Business Outlook

Pros

Reasonable benefits package, decent people to work with, get to test drive all the latest make and models, hourly + overtime as a management trainee.

Cons

Expect to wash and vacuum cars in your business attire when it's 0 or 100 out (this includes women). Guys must wear white, button down, long-sleeve shirts and a tie, with khaki slacks, and dress shoes, and must be clean shaven every day (no facial hair what-so-ever). Women must be very conservatively dressed. Expect AT LEAST a 50 hour work week, every week, and go some days without a lunch. A typical day is from 7:15 am until 6:45 pm M-F, and from 8:45 am until 1:15 pm about three Saturdays a month. Expect this job to completely take over your life...It will. You will be expected to sell three different types of company provided insurance, roadside assistance, gas, and GPS in which you are not compensated for, but rather rated against everybody in your region (around 4-500 people)....This percentage of sales, along with several other factors allows you to be eligible for a promotion (You must be with the company for at least 9 months, at that point you will be required to complete what the company calls "The Grill" in which you are literally grilled on every aspect of the company by several different upper managers at the same time). If a position so happens to open somewhere in your region, plan on moving at least 100-400 miles away from your current location over the weekend with about a week's notice. Once you get use to working with the same group of people every day for about six months, there is a major shift in employees and management to allow for promotions and the constant turn-over in employees so you are forced to learn the new guys style of management, and may have to deal with some extremely lazy people. Every day is a constant scramble for cars, you will start each morning off with around 30-60 reservations and literally have 0-10 cars sitting on the lot, your area is assigned a specific number of cars each month and you are suppose to share this amount of cars with your entire area (which could be anywhere from 5-20 branches), each branch having about the same amount of reservations. SO when a family of four comes in for their minivan reservation at noon on Friday to go on vacation that weekend, you're left standing there at the counter getting your a** chewed out by that customer for not having one vehicle on your lot, or trying to talk them into the one Chevy Aveo you have sitting out front, and after you call every branch in your area to beg for a minivan and none of them will give you one of their vehicles because they are trying to prevent being in the same situation, you have to begin apologizing to the customer for something you have absolutely no control of what-so-ever as they storm out of the office screaming, "I will never rent from this place again!" You get paid every two weeks, and after taxes and insurance it comes out to right at $950, so that's $1900 a month, and $22,800 a year. If you figure what you get paid hourly after taxes it comes out to be about $9.50 an hour to be a customer service rep, a salesmen, and a car prep.

1.0
Apr 14, 2024
Recommend
CEO approval
Business Outlook

Pros

- Good team of fellow colleagues - You get to drive nice cars, and time flies really fast when doing deliveries and collections

Cons

- Management are incompetent and do not understand their own KPI's. - Cringey sales tactics are pushed onto customers and we are judged based on arbitrary metrics that we do not have any control over. I.e, serving a customer for a 20th time this year, and it is well known he does not take any protection packages, so why is it that we are measured against checking in unsellable customers? - Hours are downright ludicrous, and drive you to insanity. Say goodbye to any semblance of worklife balance. - The whole "promote from within" philosophy is just a pyramid scheme and moreso reflects your ability to bond with out-of-touch and delusional management, rather than actually having passion towards the job. If you aren't tight with someone in the area you are applying to, they will just come up with some random excuse to not hire you, job promotions are advertised EVERYDAY in our company emails, but they are all a smokeshield to cover up the rotten core of this corrupt and nepotistic company. - We are made responsible and accountable for damages to vehicles, even though there is a broken, and shady system in place to log damage. You see, damages on vehicle are ONLY reported if the branch has an intention on charging customers for them, if not, they literally go under the rug, and customers get email reports of the vehicle being UNDAMAGED, despite the fact most of the vans we have at our branch are hanging on to dear life. This system just makes it so that customer are charged and accused of damages they are not responsible for. - Most inner city branches in busy areas are downright atrocities, and should be deemed hazardous. They are disguting, smelly and cleaned so poorly that you would never think the company makes billions in profits YOY. - To be honest, there are dozens of more things I could say, but I need to gather as much sleep I can get before I clock in for my 11 hour shift with a hilariously short 30 minute lunch break.

3.0
Mar 8, 2023

Smoke and Mirrors

Recommend
CEO approval
Business Outlook

Pros

Corporate Training was very well done and organized. I felt that every time I went to a corporate training event as a trainee that I was getting closer to understanding how the business was run and how I wanted to grow my career outside of being an employee at a branch.

Cons

Essentially a sales position, dealing with angry customers 80% of the time and feeling like an uber driver. As a female in this position you "get used to" male customers making uncomfortable comments and are expected to drive those male customers/pick them up in the dark. You will also have to drive to sketchy neighborhoods. These "sketchy" neighborhoods include people shooting up drugs on the side of the road or gang-affiliated areas where you have to "find your store's cars." If you want to be successful, you need to cut corners by doing whatever it takes to make a "sale," this includes offering coverage that is not always necessary to the customer renting the car. Those that have a strong work ethic, who are smart, and want to grow within the company end up leaving after a short amount of time due to the lengths you have to go to if you want to work in a position that deals with upper sales, hr, risk management (basically outgrowing a branch employee position). If you want to get to this level in your career, you will grind between 1-3 years to get there and won't have a social life.

Viewing 124 - 126 of 19,355 Reviews

Glassdoor has 34,065 Enterprise Mobility reviews submitted anonymously by Enterprise Mobility employees. Read employee reviews and ratings on Glassdoor to decide if Enterprise Mobility is right for you.