Enterprise Mobility reviews

They focus on sales and you get fired if you don't hit your numbers. The hours are extremely long and they say you get salary but its actually hourly. Your mandatory overtime is what makes you money so it turns out to be a 50-55hr a week position instead of 40hr. The salary they show you in the interview actually has all the bonuses they expected you to get that year so if you don't get those bonuses you end up making less than what they say your salary is.

Abysmal pay structure (11.10 for 6 months). Bonus structure is subject to change. Bonus structure heavily favors day time employees, as a night worker there are times you will get less than 5 calls an hour and need to make 1650 a month to bonus. Customers are horrible. People act like three year olds if you don't give them a discount that doesn't exist. Customers expect you to plan their trip for them. Customers expect you to look up their company discounts; you can't most of the time. If you have a tough schedule it may not change even if your performance is good enough to warrant a new schedule as it's easier to keep someone in a position than to have someone else take it. As an RSR you are the first line of defense with customer complaints, so have thick skin. Transferring calls to the call center managers are frowned upon. Beyond reservations opportunities for growth in a remote position are nearly non-existent.