Hate by management and HR - Customer Service Tripadvisor Employee Review

1.0
May 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits Free meals while working in the office

Cons

No normal socio empathetic tone of voice in management and HR. I have experienced lies, exaggeration and hate. Lobbying of organised groups, like the LGBTQ community. This results in unqualified individuals receiving roles they are not suited for, resulting in critical errors of company processes. Company processes are overall flawed and certain critical processes are not sense making. External contractors often have extremely low quality, which ultimately affects your work, while when mentioning the quality differences, you are being called out for If you try to work pro customer focused, you have to interpret guidelines while then being called out for having broken regulations. While if you pick up the "Nay" sayer attitude, saying "No" because you can say no, you participate in damaging the company and risk being called out for this as well. As such, better stay with what you believe is right. And focus on what you and customers think of yourself and the company, and not necessarily on what "Nay" sayers, or the managers think. They will project and deflect their problems on you anyway. At which state we reach "neuro diversity". Which is a factor that is extreme present as well. You are forced to experience others mental health issues, as they are just considered "diverse" rather than insane. Not to mention when in return, while being completely emotional stable, balanced, etc. are being accused of having "abnormal" beheaviour. Imagine a group of people with mental health issues, trying to frame a very healthy and sane individual for suffering from mental health issues. <- You will be confronted with this by the management. If you are English you will also be amongst a low minority. This company is an example of exaggerated diversity and inclusion. As such TripAdvisor shows how diversity and inclusion attempts actually backfire and make things worse as they would be without them.

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5.0
Jan 18, 2026
Recommend
CEO approval
Business Outlook

Pros

people are awesome remote work is common pay and benefits are good

Cons

can they stay relevant in the world of AI

1
avatar
Tripadvisor Response
4mo
Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
4.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The pace and work/ life balance are very manageable and they are still pro remote work which is a huge benefit as a lot of companies push return to office. The benefits and salaries are great compared to the industry standards.

Cons

Lots of turmoil, changeover, layoffs and chaos caused by a recent re-org. ELT does not have vision or innovation outside of “AI” and it’s hard to feel confident about the long term success of the company. Lots of white men who lack creativity.

2
avatar
Tripadvisor Response
1mo
Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
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