Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Tripadvisor

      Engaged Employer

      Tripadvisor reviews

      A place to gain experience and leave! - Customer Success Manager (CSM) Tripadvisor Employee Review

      2.0
      Nov 2, 2023
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good benefits. - Good name to have on the CV. - Competitive salary

      Cons

      - Poor culture - No real career development opportunities - Confusing strategy, they don't seem to know what they are doing, most of the time they are running tests with different projects with little thought about the money they are wasting, while not investing in the right places.

      avatar
      Tripadvisor Response
      2y
      Thank you for taking the time to share your feedback. As our company continues to grow, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.

      Explore other reviews about Tripadvisor

      5.0
      Jan 18, 2026
      Senior director hr
      Recommend
      CEO approval
      Business Outlook

      Pros

      people are awesome remote work is common pay and benefits are good

      Cons

      can they stay relevant in the world of AI

      1
      avatar
      Tripadvisor Response
      4mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
      4.0
      May 15, 2026
      Senior recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun work environment, great people, growth development and learning opportunities. Work life balance is great.

      Cons

      Lots of changes, lack of transparency

      See reviews by: Helpful|Rating|Date|All
      Related searches: Tripadvisor jobs | Tripadvisor salaries | Tripadvisor benefits | Tripadvisor interviews | Tripadvisor conversations
      Tripadvisor reviewsTripadvisor Customer Success Manager (CSM) reviewsTripadvisor review