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      Tripadvisor

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      Customer Care Department is a joke - Inbound Customer Care Tripadvisor Employee Review

      1.0
      Jul 11, 2014
      Inbound customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people here genuinely want to help, contribute, and be a part of something great.

      Cons

      I am not sure who makes the decisions here, but every single one is disappointing. It's hard to tell whether we support the owner, traveler or neither. The changes being pushed out benefit neither. New employees are overqualified and hired under false pretenses. Current employees are dragged through the mud. Employees who used to enjoy their active assistance roles have been reduced to robotic disappointment machines. FlipKey certainly does not support the employee. We are not fooled by kegs in the kitchen, we deserve respect and the opportunity to take pride in our work.

      Explore other reviews about Tripadvisor

      5.0
      Dec 12, 2025
      Wfm rta
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teamwork is key, empowered to make the key decisions, company support from all angles

      Cons

      I had a great run, no cons for me

      1
      avatar
      Tripadvisor Response
      6mo
      Thank you for sharing your feedback. We’re glad that you enjoyed your experience as part of the Tripadvisor team.
      4.0
      Apr 9, 2026
      Copywriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pace and work/ life balance are very manageable and they are still pro remote work which is a huge benefit as a lot of companies push return to office. The benefits and salaries are great compared to the industry standards.

      Cons

      Lots of turmoil, changeover, layoffs and chaos caused by a recent re-org. ELT does not have vision or innovation outside of “AI” and it’s hard to feel confident about the long term success of the company. Lots of white men who lack creativity.

      2
      avatar
      Tripadvisor Response
      1mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
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