Great Culture and benefits; poor pay and no advancement opportunity - Customer Care Associate Tripadvisor Employee Review

3.0
Dec 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Awesome culture (kegs in the kitchen; laid back atmosphere; nice people; no dress code; ping pong) Benefits (great health/dental coverage; 401K; commuter reimbursement; personal travel reimbursement; lots of company happy hours and get-togethers)

Cons

Pay (lower than similar roles at other companies and the annual raises are paltry) Advancement (None to speak of - the company has little interest in developing its current employees and would prefer to hire externally for all openings)

Explore other reviews about Tripadvisor

5.0
Dec 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Teamwork is key, empowered to make the key decisions, company support from all angles

Cons

I had a great run, no cons for me

1
avatar
Tripadvisor Response
6mo
Thank you for sharing your feedback. We’re glad that you enjoyed your experience as part of the Tripadvisor team.
4.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The pace and work/ life balance are very manageable and they are still pro remote work which is a huge benefit as a lot of companies push return to office. The benefits and salaries are great compared to the industry standards.

Cons

Lots of turmoil, changeover, layoffs and chaos caused by a recent re-org. ELT does not have vision or innovation outside of “AI” and it’s hard to feel confident about the long term success of the company. Lots of white men who lack creativity.

2
avatar
Tripadvisor Response
1mo
Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
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