Pros
Plenty of very kind and fun coworkers. Company paid team outings. Company paid lunch/dinner options M-F. Unique job to spice things up. 1 hour of wellness time a week for one day if you work 4 days, and 25 minutes of wellness time the other days. This is to recover from such terrible content, so I think it just evens out and isn’t really a “pro” but, we’ll leave that in.
Cons
This company is eating through moderators with the amount of policies and type of content you will be exposed to. We all know the internet is full of terrible stuff, so of course content moderation means you will be exposed to certain overwhelming videos or images. You might think once I see someone abuse an animal I can quickly click a button and *poof* it disappears. Nope. I have to keep watching until the video ends in case there are other violations or my accuracy will suffer a hit. But wait, that’s not all. They started a program to try to measure our accuracy across the board by injecting a certain number of cases that we will all see. That way they can measure if we all see the same videos, how differently did we all tag the same scenario. This sounds great, right? Sadly you’d be wrong because they keep injecting older cases of graphic suicides, animals in blenders, mutilation of humans or animals. That’s right, they are force feeding us additional graphic content, and we are being graded on how well we closely watched it. Suggestions have been made to instead write up descriptions instead of forcing us to see it so we can still be tested on accuracy but not overly exposed. They said “you signed up for this.” They’ve continued to increase the amount of days we have to work in the office, which is the opposite of what most professionals suggest leads to employee happiness and retention. You will see an animal abused, you will see a child abused, you will see decapitation. It’s the job and it’s worsened by the demands for AHT/QA/UR. I don’t care how many pizza parties you throw, you can undo PTSD.