They try their best but stuck with old-fashioned people and procedures - Insurance Processing The Cigna Group Employee Review

2.0
Sep 19, 2014
Recommend
CEO approval
Business Outlook

Pros

Nicely renovated building to work in, good equipment, if you need something it will be on your desk before you can blink. Very culturally diverse team. Acceptable free coffee, sometimes free useful stuff on the desk in the morning (like lunch box or water flask). Free soup and fruit during lunch, cheap food available. Benefits were ok, some jobs have flexible hours. Initiative to change or improve things is not frowned upon. There were some free events. Manager made time for private conversation asap when asked for. Some people were very nice to me. When I asked to learn something more challenging I was assigned to help out another department for a part of my time. Management tries to help where they can.

Cons

Management is trying to improve the dull spirit, but are doing it the American way because of the American company that bought Vanbreda. This doesn't always work and was sometimes laughed at (sometimes even by the management themselves). Very boring atmosphere, some people were very static (but did their job well). Communication between departments was stiff. Teamleader didn't seem to notice I was working for him, never had any tap on the shoulder or "well done" despite of a colleague with the same job processed half the files I did and made errors that I corrected, nobody cared. Unclear who in my team actually did what. Overall I must note that it was probably just me not belonging there. Conservative view on people: despite not working as a customer representative and 35°c outside I was not allowed to wear even decent shorts, while women could wear tanktops in the office. Not applicable to me but hearing "we prefer people without visible tattoos" on my welcome meeting while discussing the working rules sounded very short-sighted. Job content was very monotonous and repetitive and was insufficiently informed about that before starting. After a few weeks I asked "Where's the rest of the job" and then heard "What rest? This is it". Eventually they did teach me some other things because I said i was utterly bored. Sometimes very inefficient working procedures (like copying a paper and then having to send the copy to the scanning department, instead of just scanning and saving it myself in a certain file name format). Some procedures were unclear - the way a file was processed sometimes depended of who's desk it landed on - so sometimes I didn't know wether I was doing it right or wrong (nobody seemed to know for sure). Main software program looks (and probably is) over 20 years old and is very unintuitive to work with. There were a lot of IT software projects in the pipeline though.

Explore other reviews about The Cigna Group

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with great benefits.

Cons

Pay raises are yearly but not significant.

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The Cigna Group Response
2mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I was based at Cigna’s Bloomfield headquarters and thoroughly enjoyed my time there. I had the opportunity to work alongside exceptionally smart, action-oriented colleagues and business partners who were knowledgeable, responsive, and dependable. People knew their subject matter, provided direct answers, and consistently followed through on their commitments. The organization was highly professional, well-managed, and organized. The Wilde Building had a positive, forward-thinking energy that made it an enjoyable place to work. The cafeteria offered excellent food options, and the views overlooking Gillette Ridge Golf Club were a nice bonus. 30% annual bonus was greatly appreciated. Finally, I personally believed in the leadership of the CEO and the entire ELT.

Cons

During my two years with the company, I reported to three different managers, which created instability. One manager, in particular, created significant challenges for both the broader team and me. Multiple team members raised concerns with Human Resources, but no action was taken. The company also regularly conducts smaller-scale workforce reductions and position eliminations. These actions can occur across various departments and at different times, which creates uncertainty among employees. Because these reductions are small, they don't trigger a WARN Act or receive media attention. As a result, employees feel a heightened sense of job insecurity regarding future organizational changes.

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The Cigna Group Response
2d
Thank you for sharing your thoughts with us. We truly value your input and appreciate you taking the time to share your experience with The Cigna Group.
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