a business of caring? - Senior Customer Service Representative The Cigna Group Employee Review

3.0
Jul 26, 2008
Recommend
CEO approval
Business Outlook

Pros

Though others might disagree, I think CIGNA offers a decent environment for growth. If you'd like to learn about the aspects of a job closely related to one you're in, most managers are very open to hearing your suggestions. CIGNA offers a nice environment to grow. I've seen many employees transfer from one department to another, be cross-trained between departments, and even move to other CIGNA locations. CIGNA offers flexibility with schedules, whether this is coming in later to work later, taking time off, making time up, or working around schedules that are different for one reason or another, whether this be home responsibilities or pursuing education, etc.

Cons

I suppose lately CIGNA hasn't been getting very good media attention. Through Sicko and various other communications media, we've heard some negative feedback. This doesn't necessarily make CIGNA a bad company to work for... just maybe a slight annoyance when dealing with comments about your employer. Another downside is CIGNA's PTO time program. Vacation, sick and personal days are all lumped into one category. Unlike places that designate a certain amount of vacation, sick and personal days per year, CIGNA lumps them all into one. There are complaints about our healthcare choices. If you're a relatively healthy person who only needs routine check-ups, these plans are for you. Otherwise you might find yourself complaining about deductibles or HRA funds. I don't find pay to be competitive at all. It's a joke to get a review and a raise and then have your manager show you your market value. According to that little piece of paper, I am currently being paid around $9k less than my market value. No chance for cost of living raises when we so desperately need them.

Explore other reviews about The Cigna Group

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good work flow, with like minded individuals trying to get to a common goal. People are willing to help when you need it

Cons

None at all very good time overall

4.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
5d
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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