Decent job, very poor management - CSA The Cigna Group Employee Review

3.0
Aug 29, 2013
Recommend
CEO approval
Business Outlook

Pros

The job is not very difficult if you don't mind being glued to a phone and computer. The salary and PTO is decent for the area and OT is available, especially if your stats are good. Co-workers are great, that is what I miss most.

Cons

Management is pathetic, especially front-line supervisors. They are either too scared to tell you the truth and tell you everything is ok or they are psychotic witches who micromanage and try to destroy all morale. There needs to be a balance. The differences between management personalities and rules are extreme. One doesn't write you up for anything the other writes you up for every little thing. There is a lot of change there, which is fine, but it doesn't line up with the companies vision. They do not give you the tools to meeting their constant changing goals.

Explore other reviews about The Cigna Group

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good learning opportunity. Good management

Cons

company is downsizing and sold off my business unit, resulting in layoffs

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The Cigna Group Response
1mo
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
4.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
3w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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