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      No future here - Anonymous employee TP Employee Review

      1.0
      Sep 22, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good for someone right out of high school/college who needs work in the interim before settling on a real career.

      Cons

      The training is insufficient for the complex level of information you are expected to know (at least for the AT&T account.) Everything is about numbers, stats and reading from a script. It doesn't matter how well you handle a call. I was in the middle of a call that went over 7 minutes, when a floor supervisor made me end the call after telling the customer I was going to call her back. Things like that are to make it seem like you are taking more calls and handling them in a shorter amount of time. If you are overqualified, you will get bored and frustrated very easily, and they will look for ways to get rid of you (like changing your schedule without telling you) before the benefit period kicks in.

      avatar
      TP Response
      7y
      Thank you for bringing this to our attention. We see to it that all employees receive proper training and briefing before doing their jobs and we are sorry to learn about your experience. Hope you can share this with us via http://bit.ly/TPHR-Form in order for us to discuss with the team and make improvements.

      Explore other reviews about TP

      5.0
      Jun 18, 2026
      Operations supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

      Cons

      this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do

      3.0
      Jun 16, 2026
      Customer service expert i
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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