Work at home options.
90 day rolling attendance policy.
Variety in projects
Paid time off
builds customer relations
401k offered
Difficulty level makes it rewarding when you do well.
Opportunity to advance within the company
Cons
stress and work load not worth the pay
long hours for management
under appreciated
poor bonus structure
poor employee retention
TP Response
9y
We appreciate your candid review. We are committed to providing our employees a positive environment wherein they are treated well and provided proper compensation, benefits and incentives. If there are any other issues that need to be addressed, kindly give us a feedback at http://bit.ly/TPHR-form. We're sorry your expectations were not met while you were with us but we wish you all the best!
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Cons
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.