Horrible - Customer Service Agent TP Employee Review

2.0
Sep 18, 2014
Recommend
CEO approval
Business Outlook

Pros

The training was done real well. We was in training for eight weeks which was the longest ever they had informed us. The building itself is set up real nice alone with security officer when you walk in.

Cons

I was working around a lot of females and there was always fighting and bickering. I asked manager why do they hire majority of females for this project and she could not ask the question. The managers are very unprofessional and do not know how to approach or talk to there agents.

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3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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