Good place to start. - Insurance Agent TP Employee Review

3.0
Mar 20, 2018
Recommend
CEO approval
Business Outlook

Pros

They'll help you get started with insurance licenses, and for a call center, the workload isn't that bad. There's no pressure for sales, and no average handle time to meet, so some of the largest stress factors from call center jobs are absent. Limited upward mobility from the getgo - just about anyone can become a supervisor here.

Cons

Their attendance policy is rather messed up, with no way to avoid building up strikes if you are sick. That upward mobility is pretty firmly capped at supervisor, and in order to take the position you become salaried, resulting in an hourly pay decrease. The health insurance offered is significantly more expensive than many marketplace plans, and covers less.

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TP Response
8y
Thank you for the kind words! We see to it our employees are treated well, provided constant support and given chances for career growth. Best regards and we wish you success in the future.

Explore other reviews about TP

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
21h
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
21h
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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