Really and truly a demeaning place to work. My self-confidence has been at an all time low since working there. I was screamed at across the call floor for being 5 minutes late even though I explained my problem as to why I was late. I was made to cry. Managers are unkind and belittling. The majority are really uneducated. Female managers don't speak to other female staff-however flirt and play with a lot of males. Calls are constantly recorded and quality assessed and even if you gave great service and resolved all problems, you will still get in trouble for something or other- be it your tone or not following the god awful script. They will always find a fault with you and send you home to get changed (unpaid) if they dont like your shirt. Even though I lived an hour away and had to get expensive public transport home and back. I could keep going but even thinking about it is making me feel nervous. I am so glad to be out of there, prepare to suffer with anxiety if you work there.
