Offers relocation : housing and paperwork
My position was 100% remote, but good team spirit, daily group call
2 weeks of good training
Not too intensive (some days I actually received 7 calls in total during a 7 hours shift)
Cons
100% remote, mainly night shifts 4pm to 1am got me crazy
Portuguese minimum wage, is 850€ a month !!
TP Response
6mo
We appreciate your honest feedback since we are always concerned with our employees welfare. Thank you greatly!
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Cons
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.