Pros
Benefits are great, Peers are great too. Office is nice inside and modern. The company has great values and does a lot in terms of working with the community.
Cons
Honestly, there's a lot of pressure from the top to hit targets that just don't feel realistic. It's been tough, turnover is super high, and people are constantly leaving, even at the manager and director level. We've seen so much leadership change in the past year, it’s hard to feel any stability. The Burnaby office location isn’t great either. There’s no nearby SkyTrain, so the commute can be a real hassle. The one director who actually felt engaged and supportive got let go right after most of his team finished training, which felt like a big blow. He was one of the few who actually seemed to understand what we were dealing with. They say weekends are voluntary, but there’s definitely pressure to work them. It doesn’t really feel like we have a choice, and that kind of expectation just adds to the burnout. Another challenge is support, when things escalate or complaints come in, there’s no local team to turn to. All customer service is overseas, and we have to call into a support line that doesn't always resolve the issue. It leaves us stuck trying to smooth things over without the right tools or help.