1.0
Mar 25, 2025
Former employee, more than 10 years
Burnaby, BC
Recommend
CEO approval
Business Outlook
Pros
Benefits, Unionized, Work From Home.
Cons
Offshoring Canadian call center roles has resulted in increased service errors and decreased customer satisfaction due to agents' unfamiliarity with Canadian linguistic nuances, local contexts, and potential communication barriers. Lower compensation may also contribute to diminished service quality compared to domestic agents. I worked here for over 13 years and this is why they're no longer BC Top Employees for 2025. Offshoring is just their means of Union Busting.