Corrupt Leadership - SMB Account Specialist TELUS Employee Review

2.0
Apr 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Other reps are often your strongest allies The commission is good (when you get it, more on that later) It can be a good first sales job.

Cons

Directors are empire-builders, they only choose certain managers that they can manipulate and who will put up with whatever. Lots of false promises of future promotion, temporary praise. Google sheets tracking your every movement Managers are pressured to track every minute of your day If you don't hit 50%, no commission at all that month. Its bad if you get clawbacks which will happen. If you go under 50% to target, you won't get paid. Lots of sudden decisions like recently where everyone was asked to commute 5 days a week, effective the next business day. No reason other than "we said so, and don't cross us or you'll get fired" THEY PICK FAVORITES . Promotions are based on who is friendly with who outside of work. No structure or predictability. Super suck up environment, people will rat people out, crush others for a chance in the spotlight Stay far away from the SMB division, it should unionize but everytime people have complained, they mysteriously disappear. You've been warned. Honeymoon phase is 3 months, then you'll see. November/December will be good, but January February you will suffer and be abused.

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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