If you are able to put up with corporate bureaucracy 24/7, this is the job for you! - Business Analyst I TELUS Employee Review

2.0
Jun 12, 2008
Recommend
CEO approval
Business Outlook

Pros

The people you work with are amazing people and will definitely help you out when you get stuck with problems. Most people have a significant training budget and there are a lot of opportunities to advance, but only if your manager likes you. Lots of vacation time as well as personal days. Benefits package is pretty decent, although our salaries are below the average. Community volunteering is well ingrained throughout the company. You can get $1000 to donate to charity if your team volunteers for 200 hours (total). Discount on phone services and internet services is extremely nice. Unfortunately no discount on transit passes.

Cons

Direct and Senior Management is absent. No direction in the company. Takes too long to get anything done. Way too much bureaucracy. Trying to get cooperation between business units is next to impossible due to competing objectives and strategies. We're still using CDMA when we should have already switched to GSM technology, yet it will take us years to actually decide and by then it will be too late. Performance evaluation system is a joke - everyone knows how to exploit it in order to make favourites get the highest rating, even though they may be the worst performers. Executive Leadership is in "harvest mode".

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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