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      Sage reviews

      Get out of customer service if you can, - Customer Service Representative Sage Employee Review

      4.0
      Sep 29, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good business to work for if you put the effort in.

      Cons

      Customer service is all about upselling, easy enough on most products however they push Sage Employee Benefits which is a sales pitch to every customer you speak to. They don't call it sales, it's called adding value. If you've worked in a call centre is probably the best call centre to work for. But it's still a call centre.

      avatar
      Sage Response
      7mo
      Thanks for sharing your experience. We’re glad you saw the value in working for Sage and appreciate the years you committed to helping us and our customers grow. We’re always looking at how we position our services and support our teams, and your insights help us reflect on how we can improve that experience. We wish you all the very best in your career moving forward!

      Explore other reviews about Sage

      5.0
      Jun 5, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      5d
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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