Disorganized and Chaotic - Clueless Director - Customer Support Rippling Employee Review

1.0
Jan 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Remote work. Pay is decent

Cons

Expected to operate with broken processes/tools. Director they hired has no prior experience in customer support and is absolutely clueless.

Explore other reviews about Rippling

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Culture encourages extreme ownership - Company has very specific preferences around how to effectively work and collaborate which is widely emphasized. This type of clarity is mostly refreshing. - The continued investment and execution (now with AI) is inspiring. - Great place to be if you want to be push the boundary of what is possible. Feels like Rippling is uniquely positioned for this moment with the right platform and leadership to win.

Cons

- The number of products can be overwhelming although many teams are specialized. - Things break and customers have issues due to huge variation in use cases and the speed of innovation. Can cause a lot of distractions.

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