high-stress environment - Customer Support Specialist Rippling Employee Review

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers make the workplace tolerable.

Cons

High stress job. When you’re on chats you can take 2 at a time which makes it difficult to assist customers especially when a zoom call is needed.

Explore other reviews about Rippling

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

High-caliber team, product managers who listen to customer feedback, amazing leadership, compelling work. Great fit for accountants who want to interact with customers in a scalable function instead of living in spreadsheets and dealing with dated technology and processes.

Cons

Expectations are high, but training and enablement set you up for success. "Make it happen" mentality required. The plane is definitely being built while it's in the air, so patience and proactive communication with the product team is essential, but things are constantly improved as a direct result of clear, constructive, public feedback.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Really depends what team you're on but I like the team I'm on and being in a highly competitive environment. Great place to work if you're early in your sales career.

Cons

Not matching our 401K drives me nuts so definitely not going to be here for the long term. Turnover rate is high on other teams

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