Pros
Can learn a lot in a little bit of time if you immerse yourself into your work. The people are wonderful to work with. From support to other TAMs to TACs to some AMs. Managers are good humans and do try to connect with their teams, and cultivate a better culture.
Cons
Pay is extremely low for the work that is required. Absolutely no work balance. New parents, stay away. If you want a life outside of work, stay away. If you care about your mental health, stay away. This job is way too stressful for the pay. Customers can be rude but it’s typically due to the product breaking, updates being made without warning, support tickets taking too long, etc. Some customers are bad fits, and managers should be able to end contracts especially when customers are cursing out Rippling employees. Support needs better staffing as far as numbers, there’s too much work and not enough people. I truly feel for the support team. They’re constantly helping customers and TAMs, but aren’t compensated fairly at all. Account managers are typically out of touch with customers and only show up around renewals. This leaves TAMs taking on 85-90% of the work on accounts, but yet the AMs make way more for closing out renewals and expansions that TAMs did all the groundwork on. Managers are quite kind, I’ve never had a bad experience with a manager at Rippling. However, the standards that TAMs are held to by UPPER management is quite extreme. As a TAM you’re scored on calls with customers and they’re looked over in great detail, they even pay attention to the length of calls..you could have a productive call with a customer and provide them value & the customer leaves feeling heard, but get scored low because the rubric has these unrealistic expectations around how a TAM should function. It got to a point where it felt like we were just getting low scores to justify why we wouldn’t be promoted. Despite being an HRIS organization and providing ideas to customers about how to make their organizations more sought after, Rippling offers the worst benefits I’ve ever had at an organization. No 401k match, no contributing to FSA/HSA, medical - dental - vision have the highest premiums I’ve ever seen, bonuses are terrible… they literally give you the bare minimum but they expect you to work your butt off to not get compensated fairly OR rewarded. Employees cry during and after work…often. It’s become a thing that employees trauma bond over. Turnover is high, and it’s understood why people leave. We never bat an eye when someone announces their departure because it’s expected. Everyone is a ticking time clock for when they will leave. There’s too much work, not enough people, and something needs to be done.