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      Rippling

      Engaged Employer

      Rippling reviews

      Metrics over humanity: the Rippling way - Customer Support Specialist Rippling Employee Review

      1.0
      Oct 21, 2025
      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work. That's about it. If you enjoy feeling worked and monitored like an AI chatbot, you’ll thrive here.

      Cons

      Workload expectations are beyond unreasonable; every single minute is tracked, timed, and measured Leadership obsesses over metrics and ignores burnout; there’s no empathy, just quotas. You’ll be blamed for systemic issues that you have zero control over. Training is rushed, documentation is unclear, and expectations change daily. Support staff are treated like expendable labor, not people. Pay does not remotely match the stress level — and management gaslights you into believing you’re underperforming if you speak up.

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      5.0
      Jul 8, 2026
      Customer experience
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Culture encourages extreme ownership - Company has very specific preferences around how to effectively work and collaborate which is widely emphasized. This type of clarity is mostly refreshing. - The continued investment and execution (now with AI) is inspiring. - Great place to be if you want to be push the boundary of what is possible. Feels like Rippling is uniquely positioned for this moment with the right platform and leadership to win.

      Cons

      - The number of products can be overwhelming although many teams are specialized. - Things break and customers have issues due to huge variation in use cases and the speed of innovation. Can cause a lot of distractions.

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