Old world thinking, struggles with modernization - Anonymous employee Prudential Employee Review

2.0
Jul 6, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Newark location is convenient if you live in Northern NJ with convenient parking on premises, or for NYC residents because of Penn Station nearby with free shuttles from there to any of the Pru buildings. Pension plan.

Cons

Stuck in the 80's. They had only recently switched from Lotus Notes to Outlook in the months before I started working there...in 2017! Reluctance to engage with employees for new ideas, or change workplace culture. Bullying by managers all the way to the executive level is rampant. Nothing is done, the problem is solved when the culprit leaves the company or moves to another division. The pay is not on par with other financial companies. No WFH policy across the board pre-pandemic, perhaps that's now changed? Managers through to the Executive level worked from home regularly, but would tell some employees it was not allowed while allowing others to do so.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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