Call Center - Customer Service Pearson Employee Review

Smart people, supportive environment and good benefits

Tight deadlines and it gets busy at times

When a project goes according to plan you can work with some great people and make decent money.

Bad behavior is tolerated when you have a weak team member. They are allowed to remain on payroll, even if they do not effectively contribute. The burden is often placed on the team members willing to pick up the slack. Promotions are not given to the most qualified. They are randomly assigned. There are some horrible scoring directors as a result.