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      Octopus Electric Vehicles

      Engaged Employer

      Octopus Electric Vehicles reviews

      It’s great, but it’s also a struggle that sometimes doesn’t seem worth it - Customer Operations Specialist Octopus Electric Vehicles Employee Review

      3.0
      Apr 9, 2026
      Customer operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some amazing benefits you won’t find in your usual corporate job. You can really progress your management/communication/problem solving skills here. There’s no micro-managing, the role can become what you want it to be because you’re responsible for yourself and the work you put in (also a con with this below). Everyone is very kind and caring. The inclusivity here is amazing; you will find people of all walks of life, all ages, all backgrounds. The company arranges cool and fun socials that really let you relax and get to know your colleagues on a friendship level. Your team leaders are always happy to assist, and mistakes aren’t looked down upon - they will just build you up. You can access free therapy, gyms, courses, wellbeing products, etc.

      Cons

      Recently, the workload has been a significant challenge for many colleagues I’ve spoken with. There doesn’t seem to be enough of us to allow us to leave for the day feeling fulfilled - it’s more so an anxiety knowing what you’re returning to the next day. This has made it harder to avoid burnout or disengagement during day-to-day tasks. While I understand that workload can fluctuate throughout the year, it would be beneficial to see increased hiring to support this growth, as it currently feels like it may be impacting employee wellbeing. At times, the workload doesn’t feel fully reflected in the level of pay. I also think the progression framework could use some refinement. It provides helpful structure and direction, but certain criteria feel less within employees’ control - for example, Trustpilot targets. I don’t believe we should put this deciding factor of a promotion into the willingness and patience of the general public, especially when the struggle of workload impacts our ability of maintaining the trust pilot goal. However, Octopus is a fast changing company and love to hear feedback to ensure they are doing what’s best for the world and the employees, so I’m sure there are less cons and more pros to come.

      avatar
      Octopus Electric Vehicles Response
      1mo
      Thank you so much for your thoughtful review, we really do appreciate it. It's great to hear that you found the team welcoming and inclusive and your team lead supportive. March is a particularly busy month for us with new registrations and while we do recruit to meet expected sales levels (hopefully you saw the number of new starters who have joined in the last 2 months), we have also seen an increase recently due to the uptick in people wanting an EV rather than having to be subject to petrol prices, so we are playing catch up with headcount here. With the progression framework, I'm glad you have found it useful, it was launched this year and we'll continue to refine it, I'll check into your comment re how we're measuring Trustpilots. Thank you again for taking the time to leave feedback and I wish you well in your next venture! Fern Wake COO

      Explore other reviews about Octopus Electric Vehicles

      3.0
      Apr 20, 2026
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Lovely people Social events Inclusive culture Monday and Friday free lunches in London Nice office Positive goals for the environment etc.

      Cons

      Octopus used to be a great place to work, but many staff members have since left and it's not the same. External hiring brought in poor management, and culture changed dramatically, with the senior leadership team having little training and bad communication. The company would be a much better place to work if it had HR. A lack of HR has led to poor handling of situations, and staff are left unable to raise issues. Most complaints are about management, but management are the ceiling. It can be quite cult-like, with staff who have worked there a long time unable to take criticism against the company. Progression is poor unless you are a favourite, and have never spoken up about issues before. I've given 3 stars as for the most part, working there was enjoyable, but the customer success team as a whole is not a team you want to join.

      avatar
      Octopus Electric Vehicles Response
      1mo
      Hi there, thank you for your feedback. We’re really glad you enjoyed the office vibes, the team, and our mission, those things are the heartbeat of what we do. We totally hear you on how much we’ve changed. Scaling fast is a wild ride, and while we’re always aiming to get better, we know our culture is a bit "all-in" and might not be the right fit for everyone. On the HR front, we definitely do things differently. We don't have a traditional HR department because we believe that everyone at Octopus works in HR; we want every person to feel a direct responsibility to look after one another rather than offloading that care to a separate team. It’s a unique way of working that relies on open communication, and we’re sorry to hear it felt like there was a ceiling during your time here. Regarding progression, we’re actually super proud of our track record for internal growth, we have so many examples of people moving across the business and rising through the ranks. We’re always looking for ways to make those pathways even clearer for everyone. We really appreciate you speaking up, as it helps us keep an eye on how we can better support our people as we grow. Wishing you nothing but the best in your next role! Alys Peart - Director of Employee Experience
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