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Liberty Mutual Insurance

Engaged Employer

It's about the people! - Director, Learning & Development Liberty Mutual Insurance Employee Review

5.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

I feel valued for my contributions, have autonomy to make decisions, and know that what I do matters. The people that I work with are amazingly talented. I feel a strong sense of collaboration within my team, my leaders, my larger organization, and the groups that I partner with. I am well compensated and feel that the benefits are fair. I love that Liberty matches donations to the causes that matter most to me along with opportunities to volunteer. Liberty embraces innovation and acts on employee ideas. One of the best things about working at Liberty is the ability to come to work as my full self. Our employee resource groups are phenomenal ways to connect, share and learn from each other. I'm so thankful to work for a company that facilitates this type of culture and sense of community.

Cons

With smaller staff and focus on expense reductions, which affects most business today, it can be challenging to get all of the work done that is needed.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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