Ground floor in more than one way - Universal Banker HSBC Employee Review

4.0
Oct 2, 2024
Recommend
CEO approval
Business Outlook

Pros

- Decent work/life balance - Fair salary - Wide range of experience to pick up on the floor - Direct branch progression is ok with opportunities to work as a delegated authority of management and to work with machinery - Degreed platform available to develop skills during downtime

Cons

- Retail banking, branch level and can even be held back from promotion/moving on - Very challenging customer service experience - Bonuses are based on branch performance for the year rather than individual performance, allows colleagues to hold back financial reward for performing worse - Poor advertisement for new roles - Communication in changes are poor

Explore other reviews about HSBC

5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

the work was very exciting

Cons

the hours were very long

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good, smart colleagues in other offices.

Cons

At times, decisions appeared to prioritize individual objectives over team needs, which affected collaboration and morale. Greater consideration of team perspectives and shared goals would help build trust and engagement. I observed instances where expectations communicated to the team were not consistently reflected in leadership actions. Greater consistency between stated values and day-to-day decisions would strengthen credibility and confidence within the team.

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