Pros
- private health insurance with Bupa for you and the family - you can purchase another week of annual leave - great people, many old timers who never bothered to move on - felt like a stable job through the COVID pandemic - beware of branch closures however
Cons
- incredibly antiquated tools, systems, procedures and IT kit - you'll feel like you're working in a school library in the 2000s - lack of investment in the branch network and it is shrinking with every year - you will be the face of the company with thousands of frustrated or desperate customers who have wasted days or weeks on the phone trying to solve their issues, now they're in branch to speak to you - if many cases you will have to tell them that there's nothing you can do to help - very rigid company - old school big-corporate environment with hundreds of complex procedures which you have to carry out to the T