Pros
I worked for HSBS Mortgage Services and really loved it! For being a worldwide global bank they did a good job treating their employees well. HSBC trained and gave us opportunities to work in several different departments, if you had a willingness to learn. We were given great base pay plus monthly incentive bonuses that rewarded individuals and teams for our quality of work and production, plus excellent company benefits that included: choice of 3 medical and dental plans, 401K with company match (up to 10%-I put in 4% they put 6%), generous amount of TOP time and holiday pay, HSA with $1k annual company contribution, FSA, short and long term disability pay, discounts though corporate perks website, company paid life insurance equal to your previous year's annual pay. Additional perks also included: casual dress code, flex time, team building events, monthly dept meetings for updates that also included playing games, free lunches, dept contests, employee anniversary luncheons, in-house cafeteria, in-house gym, side by side training but the best part was I made LIFE-LONG FRIENDS!
Cons
Unfortunately, corporate decision was made to close the Brandon, FL facility and no longer continue servicing loans in the US, otherwise I never would have left the company!However, sufficient notice and the generous severance package that was offered made leaving easier though.