Interesting times for digital - Head of User Experience & Corporate Digital Programmes HSBC Employee Review

3.0
May 4, 2017
Recommend
CEO approval
Business Outlook

Pros

The brand and global spread. Multiple business lines: Retail & Wealth Management; Private; Business; Global Banking & Markets. Massive investment in digital. Shallow reporting structure. Clear strategy.

Cons

Lower than average employee engagement. Poor HR support. Low balling on pay. Many admin functions devolved (e.g. HR, Procurement) with managers having to pick up the tasks. Big organisation that needs skill navigating and joining up. Business lines could be better joined up digitally.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment and nice place to work and learn

Cons

nothing else to say the users were excellent

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good, smart colleagues in other offices.

Cons

At times, decisions appeared to prioritize individual objectives over team needs, which affected collaboration and morale. Greater consideration of team perspectives and shared goals would help build trust and engagement. I observed instances where expectations communicated to the team were not consistently reflected in leadership actions. Greater consistency between stated values and day-to-day decisions would strengthen credibility and confidence within the team.

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