Welcoming and engaged staff, poor reward and compensation - Service Administrator Elsevier Employee Review

4.0
Jun 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Staff is generally friendly, welcoming, and supportive. Many are high achieving in their roles and the pace is quick at times. Flexible working options - on-site or remote. Response to coronavirus pandemic was swift and positive if a bit scattered.

Cons

Compensation is not competitive for the area or for the quality of work that staff provides. Benefits are poor.

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Elsevier Response
5y
Thank you for your review. We are known to offer a competitive salary and an array of great benefits.

Explore other reviews about Elsevier

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Industry leader Great benefits Incentive trips Invests heavily in its employees

Cons

Processes can be burdensome and clunky at times

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Elsevier Response
1mo
Thank you for this balanced and thoughtful review. We're glad to hear that our benefits and investment in people are making a positive impact, those are commitments we take seriously. On the process feedback: Leadership is actively reviewing operational workflows, and the advice to listen more closely to employee feedback is something we're holding ourselves accountable to. If you're open to it, we'd encourage you to bring specific examples forward through your team or people and culture contacts. Change is most effective when it's grounded in the real experiences of the people doing the work, and that means you. Feel free to reach out to us at elseviergdrev@elsevier.com to provide more information Thank you for staying engaged and for caring enough to share this. It matters.
4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Great company -Team has talented, experienced account managers and product experts who know the territory well

Cons

West team management is heavy on micromanagement and sets unrealistic territory targets without rep input — high turnover, and long tenure in company seems to shield this manager from accountability and growth

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