2.0
Feb 10, 2021
Former employee, more than 1 year
Barcelona
Recommend
CEO approval
Business Outlook
Pros
Front-line people are great, friendly and collaborative.
Cons
Leadership doesn´t have the skills or experience to run the department. Turning into a big corporation where you are just a number and where you will be micromanaged. Lack of customer-centricity. Lack of processes, guidance and mentorship. No onboarding program for new hires. No proper training for CSM around a very technical and complex product. No career progression. Trying to do business in Europe like in America.