Unreasonable Expectations - Senior Property Claims Adjuster Chubb Employee Review

1.0
May 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Everything needs approval so your files are constantly marked with others blood.

Cons

Volume of 1-3 claims per day seems reasonable at first but it's unrelenting even in what should be slow times. They profit by chronically understaffing and chronically overcharging customers while gloating about it. Expect executive levels to get 8% pay raises every year by shorting everyone else with 2% pay raises (far exceeding expectations? 2.4%). The customers you see at this place and their expectations it's constantly at odds with the company's expectations. You will handle all types of property claims from some hail to full on multi level water losses because no one was at the summer home when it happened. You will handle everything from FC to last supplement and temp housing need to subrogation and letters and even legal if claim goes that route. That's right, you can learn how to prep a file for court and beyond all the while still handling your regular workload. More on regular workload, mostly residential but also banks and trusts and some commercial. You will handle $500 claims to $750,000 claims at times. You will handle all estimating in Symbility for the whole range without help from IA in 99% of claims. You will need to waste your time and company money on an engineer to confirm wear and tear, flooding, defect claims before you can deny anything.

Explore other reviews about Chubb

5.0
Jun 11, 2026
Anonymous employee
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CEO approval
Business Outlook

Pros

It has good people there

Cons

A lot of time spent underwriting

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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