Bad company - Patient Service Representative Ascension Employee Review

The patient population can be very rewarding to work with, and there can be lots of different job opportunities but very limited advancement with mainly lateral department shifts if a person is looking for change.

Raises are almost non-existent. The "raise" is a yearly COLA of between 2%-3%. There is no ability to talk to anyone regarding a raise, even the admin staff are fully stonewalled in the overlly corporate monolithic HR style of maintaining "fair" wages. I have worked here for several years and I actually earn less now because my "raises" do not keep up with inflation and the actual cost of living. They maintain their functionality on squeezing as much as they can out of one employer by slowly shifting more job responsibilities called "opportunities" onto you without extra pay or change in title that would get a pay increase. They look to higher level licensed staff to provide more coverage for roles that they won't hire for or cut in departments. They do "organizational restructuring" every 6 months because more staff quit, they don't replace the staff, and tell others to absorb the former FT employees job responsibilities without pay increase and being told not to go into OT.

Leadership is willing to pay well.

Insane disconnect between executive leadership and their 'IT Department'. Ascension should not have to farm out work to contractors, but they do for all of their Epic work. This leads to an insane amount of costs, and the 'IT Leadership' really is just a facade. Significant misalignment between the local and national markets. Way too top-heavy, so nothing gets done.