Great people, questionable leadership - Anonymous employee Amadeus Employee Review

3.0
Oct 1, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Multicultural environment, and very flexible work environment. Some really great technology to support customers, and an impressive customer base. Benefits and pay were good, but not a lot of room for pay growth after you've joined.

Cons

Not much of a future for North America unless a competitor fails. Almost all of their recent market share growth has been due to external factors, not the company's efforts. The last big win was Southwest, and they promptly fired the guy who won that deal. Company moves at a snail's pace. Important decisions sometimes take months and years to make. Still using some of the oldest technology known to mankind. Blackberry and Lotus Notes were obsolete five years ago, but not at Amadeus. Expense reports require receipts taped on all sides to a sheet of paper, mailed to Miami, and manually reconciled for eventual approval and payment. Ever hear of scanning or an expense management system? Just about everyone hired into a senior position during the last three years or so came from a competitor, many bringing their former company's culture along for the ride. Company says it has a vision, but it's poorly communicated and executed once it gets to the director and senior manager level. Objectives for the year routinely wouldn't be set until March or April, and even then it was probably because it would hold up paying out the annual bonuses for managers.

Explore other reviews about Amadeus

2.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

- Learning opportunities, every day brought something new to tackle or explore - Decent benefits package that covered the essentials - Competitive salary relative to industry standards

Cons

- Management is aggressively enforcing a hybrid model, even for remote employees, and is rescinding previously agreed upon contracts. There's a glaring lack of strategic vision from leadership. - If you're based in Europe or North America, job security is virtually nonexistent unless you're in upper management. Roles are being shifted to India, Colombia, and the Philippines, with cost-cutting prioritized over talent, experience, or loyalty. - The forced migration to Azure, compounded by poor planning, is draining resources. And employees are paying the price — not just through increased workload, but by being let go in recent layoffs (October '25). With many of the positions eliminated quietly transferred to offshore. - Layoffs are being justified as “market alignment” and financial necessity. Yet at the same time, the company continues to absorb small to medium-sized companies, raising serious questions about transparency, priorities, and long-term stability.

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