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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,682 total reviews)
      avatar

      Chris Caldwell

      87% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.6

      Compensation and benefits

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45K reviews
      1.0
      May 23, 2024

      Avoid Concentrix if You Have Disabilities or Are Neurodivergent

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote working, some team members

      Cons

      If you have any disabilities, especially if you are neurodivergent, I strongly advise you to avoid Concentrix at all costs. My experience with this company has been deeply troubling and disappointing. Despite their claims of being an inclusive and supportive workplace, the reality is starkly different. From the beginning, I faced numerous challenges and received very little support. When I asked questions or raised concerns about my needs and accommodations, I was met with hostility and victimization. Instead of addressing my grievances, they were flatly refused to be investigated, leaving me feeling marginalized and unheard. The atmosphere at Concentrix is one where other staff members are too scared to speak out, fearing retaliation or being ostracized. This culture of fear and silence is detrimental to anyone seeking a supportive and inclusive workplace. In summary, Concentrix is not a safe or accommodating environment for individuals with disabilities or neurodivergent conditions. The lack of support, combined with a culture that discourages speaking up, makes it a highly unsuitable workplace. Proceed with caution and consider other employers who truly value and support diversity and inclusion

      avatar
      Concentrix Response
      2y
      Hi there thank you for sharing your thoughts with us. Your well-being and comfort on the team is our top priority, so we are very disappointed to read this. We never want you or any game-changer to feel unheard and unsupported on the team. We want to step in here so we can learn more and address any changes that need to be made. However, to do that, we'll need you to email our People Solutions Leadership inbox staff.online.feedback@concentrix.com with further details so we can get to the bottom of things. We thank you for sharing and we hope to hear from you in the near future.
      1.0
      Mar 31, 2024

      Incompetent Management Contracting with Scamming Providers

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Close to home. - Well-chosen premises. - The package is a bit higher than many other places.

      Cons

      - Opportunities are given based on favouritism rather than efficiency and actual competency. - No room for innovation: I proposed a few ideas to address and resolve multiple challenges being faced on an operational level. After many great thanks, they were all ignored and archived, and the challenges remained the same. - Scamming Service Providers: I had a heart attack on my 3rd day of employment, and the medical insurance provider refused to cover my medical expenses on the basis of never-communicated policies. I have been escalating the case internally for almost a year now across all internal escalation levels and the company kept on repeating the same excuses of not adhering to the never-communicated policies. I was offered an "exceptional compromise" to process 30k out of a 78k claim. I rejected this "exception" because I didn't violate a single policy communicated by either the company or the scamming provider. I was even threatened by the local management with severe consequences if I decided to share this experience publically and on Glassdoor specifically, which is one of many reasons why I'm sharing it. The whole case (in detail) has been documented in an email thread that I uploaded and published on my own Google Drive, but Glassdoor does not allow sharing a link to the email thread in my review.

      1.0
      Jun 26, 2023

      Moving positions to the Philippines

      Team leader operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      There isn’t any pros to this place

      Cons

      The company doesn’t take time to work with or develop staff at all. They put out a survey and say they care about your voice and are going to make changes but then when those changes don’t happen and you ask about them they say that the survey results were lost. This has been the worst company I’ve ever worked for. To top it off just got told that they were eliminating my position due to moving staffing overseas and that I had 1 week to find something else. Company keeps getting record profits but it’s because they keep eliminating staff in the US to pay staff overseas penny’s on the dollar. If you work here just know that they won’t develop you or help you with your career because the management simply does not care. Also the company says that they care about mental health. Recently went through a mental health crisis and my manager who is a mental wellness partner said Ithat when she needed her staff to be strong I wasn’t and that I just needed to leave. That should tell you how the company feels about employees

      avatar
      Concentrix Response
      2y
      Hi and thank you for your review- we have to be honest and say that some of the info that you shared is very concerning to us, but we are glad that you've left us this feedback so that we can address it as best possible. We take the Your Voice survey feedback very seriously and use it to help guide us on how to build a better staff experience where we need to. We are also passionate about our mental wellness support programs and we are incredibly disappointed by the situation that you've described. Because this is an anonymous platform, we don't have all of the details we need to in order to look into this. If you are comfortable reaching out to us, we have a confidential inbox for you to use to provide us more information about what you've described and we can share anonymously this on your behalf. We hope that you will use staff.online.feedback@concentrix.com and reach out to us so we can begin to unpack the feedback that you've given us and properly look into this where we need to. Thank you again for sharing this with us- your voice is crucial to us and we are here to listen.
      Viewing 250 - 252 of 44,682 Reviews
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      ReviewsConcentrix reviews

      Glassdoor has 57,412 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.