Coach reviews

3.8

79% would recommend to a friend

(3,412 total reviews)
avatar

Todd Kahn

89% approve of CEO

68% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,412 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
5.0
Aug 22, 2022

Good experience

Recommend
CEO approval
Business Outlook

Pros

Decent monthly bonus if monthly goal is met Health insurance Opportunities to grow within the company quicker then most places Good work environment, no competitiveness because there is no commission Supportive management team for employees that want to learn different areas of business Good communication and relationships with the District Manager

Cons

Work life balance is difficult with constant changes. We are not made aware of promotion changes, floorsets getting pulled up with enough time. Causes us to be short staffed for big sales. Constant changes in policy and not communicated to very well At my location we are always piloting programs/policies but do not have the support for issues that arise In trying to create better ways for customers to shop, they create more work for field employees

4.0
Jul 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Bonus if monthly goals are met.

Cons

Very American mindset. Not a lot of resources for Canadian employees.

4.0
Jul 1, 2022

Great benefits and competitive edge.

Recommend
CEO approval
Business Outlook

Pros

Great, highly competitive bonus structure. Managers are well paid based on experience. Opportunity to change brands within tapestry family. Very competitive employee discount and special employee perks throughout the year. Introduction to luxury- Coach is a great bridge between more commercial retailers and luxury brands. Employee stock purchase program Flexible dress code depending on building (some have uniforms, some do not). Rollover PTO, volunteering time paid. Flexibility to do what’s right for the customer.

Cons

Limited room for growth once in a management role. Like every retailer you deal with politics, who likes who determines how much support you truly get to run your business. Competing directly with outlet- can be a hindrance to running your brick and mortar business as they continue to blur lines between retail and outlet from customer perspective. You’ll find yourself dealing with a lot of customer issues that do not pertain to your business specifically. Dated technology, ineffective systems add to your workload. Despite being mostly paperless, lots of excel docs, forms, busywork as management to complete that pulls you off the selling floor. Miscommunication between stores, customer service- policies need to be updated and uniform between brands/regions/channels.

Viewing 262 - 264 of 3,412 Reviews

Glassdoor has 3,753 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.