Cisco Client Operations Analyst reviews

4.3

92% would recommend to a friend

(619 total reviews)
avatar

Chuck Robbins

91% approve of CEO

66% positive business outlook

Client Operations Analyst employees have rated Cisco with 4.3 out of 5 stars, based on 619 company reviews on Glassdoor. This indicates that most Client Operations Analyst professionals have an excellent working experience there. Cisco is rated in line with the average (within 1 standard deviation) by Client Operations Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

619 reviews
3.0
Feb 2, 2010
Recommend
CEO approval
Business Outlook

Pros

In some aspects, Cisco is a great company and a stable paycheck. Kind of like IBM of the 70's and 80's. . SOME great people who really do care. Great products and technology that customers want to buy. Solid market leadership in key areas and markets. Great vision and OK execution.

Cons

Some sales commit calls can be like a scene straight out of Glengarry, Glen Ross. Work, Work, Work 24/7/365. I was on the phone with my boss on Christmas morning dealing with a customer issue. It never ends, and the overly complicated processes that the company has in place slows productivity down incredibly, especially on the Services side. Career advancement is practically non-existent. If you're content with being a cog in the machine, you'll do fine. If yo'd like to advance your career, expect to make lateral moves annually but any true advancement usually comes at 8-10 years of service if you're lucky.

2.0
Aug 6, 2009
Recommend
CEO approval
Business Outlook

Pros

Vast amount of information and learning available to you. Technology Leader

Cons

One manager can derail your entire career if they have favorites they want to advance. Once you start in one sales organization as a systems engineer, services manager, etc. you are not considered to be carrying a bag. It is career limiting to go to Human Resources about any job roles and or management issues.

3.0
May 28, 2009
Recommend
CEO approval
Business Outlook

Pros

Excellent compensation, good health benefits, great telecommuting options for employees that live far away. The Cisco name carries weight and is a great resume builder and a good place to build your network at the beginning of your career.

Cons

Unfortunately, after 4 years I didn't see my career transforming to something different, and many of my colleagues felt the same. I wanted to transition from Sales to Marketing, or an international role and got little management support or guidance on how to do this. There is little encouragement for trying new roles not in your direct department. I know many who have left Cisco, gotten other outside experience and then come back in a new role. That was one of the main reasons I left. Also, there was little work life balance for me. I was handsomely compensated as an Account Manager, but in return, I worked 70-80 hour weeks sometimes, and almost never took vacation. I worked when I was sick, when my parents were ill, etc. It was great that Cisco allowed me to telecommute when I was ill and when my parents were sick, but in return I was expected to be "connected" at all times. I took two 10 day vacations during my 4 year tenure at Cisco and had to get permission to leave my cell phone/email off while traveling so I could actually enjoy it. Also I didn't really feel it had a "work hard, play hard" atmosphere either. I have a small handful of close friends from my Cisco days but besides that, no one in the office really wanted to interact or socialize with each other after work hours so I also left the company with few long lasting relationships, despite my best efforts. The company culture is fairly conservative and bureaucratic- I didn't find it a "fun" place to work.

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