Capital One reviews

5.0

100% would recommend to a friend

(13,173 total reviews)
avatar

Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,173 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
4.0
Feb 4, 2016
Recommend
CEO approval
Business Outlook

Pros

- Intelligent (mostly), diverse group of work colleagues - In house gym rocks, twice a week personal training sessions included in monthly fee of just $15 - Associates given a wide range of career options to switch. Not boxed in unless you want to specialize. See below for con on promo path

Cons

- Promotion path not very clear or consistent within groups - Home Loans business on a churn and burn path for the last 5 years. Superstars and promotees one day and fired the next.

1.0
May 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Fairly flexible work schedules, pay and benefits are ok. Work/life balance for the right groups is great. The business leadership is very sharp. A lot of the rank and file are genuinely good people.

Cons

Most of the senior IT leadership is incompetent, with most of them being unprincipled Peter Principled project managers promoted way, way above their competency level who know little about technology, less about leadership, and nothing about building and fostering a healthy organization. But they are really good at playing politics and deflecting blame for their failures onto suitable scapegoats. If you aren't in the right clique - your career will go nowhere. If you are technical, your career will go nowhere (but don't worry, they have been working on a career track for technical people for the last 6 years that will eventually take it beyond the manager level, honest, it's coming any day now). Unless you come in fresh out of college, it's unlikely you will leave the company with a better set of skills than you originally came with. If that's not enough to dissuade you, here are a few more cons: they have a meeting driven culture - as in all day, all meetings. Nothing can get decided without several meetings involving up to a dozen or so people to discuss it. Even if it involves only one person actually doing something. The "anonymous" opinion surveys...probably aren't anonymous. If you aren't already tagged as being targeted for promotion, you probably won't get a great rating, no matter how great of a job you actually did. And if you aren't in the right clique - guess what, you probably won't get tagged for promotion. If you are in the right clique though, get ready for champagne wishes and caviar dreams.

3.0
Feb 11, 2014
Recommend
CEO approval
Business Outlook

Pros

High energy place, smart people around, quality of work

Cons

The card division had worsened over the years. Politics had taken root in the culture. From being a fair and progressive company, the place had become a joke. The management selects a bunch of individuals based on perception and then gives them a free pass to success. The selection is purely based on perception rather than true results. The place was hell bent on showing how open it is to certain historically disadvantaged groups and gave favorable benefits to them inspite of work not upto the mark. (Hint: if you are from such groups might not be a bad idea to join ) Promotions especially to the dir level make no sense, its purely driven by who "likes" you!

Viewing 241 - 243 of 13,173 Reviews

Glassdoor has 21,288 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.