Capital One reviews

5.0

100% would recommend to a friend

(13,124 total reviews)
avatar

Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,124 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
2.0
May 16, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay I guess was fine

Cons

They preach DIB, yet when I was facing issues as a nonbinary person such as being misgendered by coworkers, the solutions offered were inadequate. They essentially offered for people who weren't nonbinary to explain my pronouns for me. No thank you. Not to mention I fought for years for gender free bathrooms only to get 1 in a campus of 12+ buildings that are constantly being remodeled. Far from adequate. When I became depressed and was having a difficult time because of it at work, their offerings were again inadequate. They offered time off, aka time to think which is something I didn't need, and online counseling resources even though I already am in regular therapy and psychiatry appointments. In short, their "help" offered was insulting. Finally, I was promised on several occasions that I would not go back into the office only to be told later that I had to go in and was unlikely to get an exception even though the mere thought of going in was causing me panic attacks. Live outside of a 50 mile radius from the office? Fine. Severe mental illness considered disabilities causing you to dread going in to the office? Too bad. It was incredibly hurtful after almost 8 years of working for them to be told to essentially get over my PTSD/anxiety/depression and suck it up or be fired for failing to come in to the office.

1.0
Nov 21, 2018
Recommend
CEO approval
Business Outlook

Pros

-Above market salary because compensation doesn't know what they're doing. Trust me, you'll need it anyways because by the time you're out of there, you'll need a straightjacket and a therapist. No point working an office job here - you can make $25/hour answering phones at the call centre, and at least you wouldn't have to deal with the corporate bullies and fake personalities.

Cons

-Worst people and worst management I have ever worked with. Manager+ level employees who don't know the core, basic job responsibilities for their function. How can you justify paying these people 6 figures to do absolutely nothing but delegate and go for "coffee and chats"? How ironic is it that a financial company can't even manage their own department budgets effectively. -Discriminatory hiring practices. This entire company caters to hiring young, new graduates and will turn a blind eye to your application if you're over 40. And trust me, if you're not white, you will not grow here. Shred your resume/delete your application now before going through their useless 4-5 round interviews. -Promises one kind of an experience to customers but delivers the opposite. Similarly, they promise one type of employee experience and deliver the opposite. They preach about being on all sorts of "great places to work" lists but have the most inappropriate, unethical culture you'll ever encounter. Bad behaviour becomes justified for survival, and it even gets rewarded. This is how their leadership team is filled with incompetent "lifers". All of this causes their staff to be stressed, lazy and uncommitted - simply staying for their overpriced pay check, or even better, going on disability leave. -If you're not with the "it crowd" or a threat to your boss, they WILL find a reason to dismiss you, whether it's justified or not. HR IS NOT YOUR FRIEND. Keep your problems to yourself, and whatever you do, don't share them with employee relations.

1.0
May 10, 2017

Toxic company.

Recommend
CEO approval
Business Outlook

Pros

The benefits and work-life balance are good and if you're willing to sacrifice a few morals & navigate the political waters, you'll thrive here. If not, see you on the job market in 3 yrs or less.

Cons

There's an inherent culture of intently studying org charts, dropping names and vying for visibility and customer feedback at every turn to build your case for a promotion. Kissing up your business customer will take you a long way, as will attending happy hours and parties, incessantly promoting your work and being popular in your department. Diversity is a joke. For the most part, data scientists are asians, tech are indians and BAs are white.. and stick to their own groups (friend circles, lunches, .. you get the idea) You'll invariably see asian employees talking to their bosses in mandarin or their local language and feel left out if you don't speak the language and belong to the same team. The company is toxic ; people either stick to their principles (& stay where they are for years), adapt or resign. The ones who adapt become aggressive Type A personalities who stop being team players, feed others' bad information and do everything in their power to use every minute in their own self-benefit. If you want to get ahead in this company, diss others' work, never admit when you're wrong, be supremely confident and take credit for others' work when needed. It can be attributed to miscommunication if identified later. If you're looking for a collaborative team environment and have chosen Capital One, it's hilarious :) Team work is eventually non existent so you'd much rather be put in a team with newbies who don't know any better. Don't believe for one minute that politics doesn't exist or 'Capital One has much less politics than other companies'. BS. Ever wonder why most the people at the director+ level *just happen* to be jerks?

Viewing 13 - 15 of 13,124 Reviews

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