Capital One reviews

5.0

100% would recommend to a friend

(13,156 total reviews)
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Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,156 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
2.0
Nov 17, 2014
Recommend
CEO approval
Business Outlook

Pros

The benefits are very good. The heath insurance and 401k options are better than average. In many departments, they allow people to work from home when needed.

Cons

1. There is no job security and no stability in management, 2. There is always a large amount of staff turnover. 3. They encourage people to move around from one position to another almost every year. 4. If you stay in one position more than 2 years, you will be considered stale and a candidate for their redeployment process which really is another term for layoff. 5. In the banking side of the company, they rely 100% on vendors to do all of the IT processing and changes. They even hire contractors to do the unit and system testing. 6. There is very little in depth knowledge at Capital One about how the IT system that is used for their retail banking operations works 7. Every new hire must pass a 'personality test'. This leads to an environment where everyone is alike and very boring. 8. Since all of the day to day operations work is outsourced to vendors, the Capital One employees really just work on meaningless task to please the directors. Nobody below executive management does any 'real' work. 9. The review process is an example of HR gone to the extreme - it takes up a ton of time for both the employees and managers . 10. If you have any morals and try to treat others as you would have them treat you, you won't survive at Capital One. 11. The environment for the day to day non executive management staff is a model of survival of the fittest, but since most of the work is outsourced to VENDORS, it is more like game of survival. 12. You job becomes navigating the review process and changing positions quick enough to keep on keeping on. 13. The executive management team makes very good decisions on what banks and credit card companies to purchase. But they have no idea on how to run the internals of daily business. 14. Everyone who worked with me at Capital One had the same point of view as I did. 15. If you want a career at Capital One, you should be prepared to step on people and basically your main task will be to navigate through the yearly performance review process so that you survive another year.

1.0
Apr 17, 2025
Recommend
CEO approval
Business Outlook

Pros

The people. Truly, some of the kindest, smartest, and most supportive coworkers I’ve had the chance to work with. We bonded deeply—but mostly through shared trauma. The solidarity among associates is the only reason many of us stuck around as long as we did. Benefits are great too, better than average actually.

Cons

Where to begin? This company is a textbook case of a toxic work environment dressed up as a “fun” place to work. The trauma bonding isn’t a joke, it’s survival. - Leadership is cliquey, insecure, and overwhelmingly made up of people who’ve never worked anywhere else. They operate like they own the place, reject any form of dissent, and are quick to punish those who dare to challenge the status quo with a PIP. - Original thinking isn’t rewarded, it’s shut down. Most associates learn quickly that the only way to avoid being put on a PIP (a one-way ticket out of the company) is to say yes to everything and stay quiet. - The performance management system is one of the worst I’ve seen. Twice a year, a fixed percentage of employees—usually around 15%—are put on coaching plans or PIPs, regardless of actual performance (forced distribution). These aren’t developmental plans, a PIP is a countdown to your termination. - Promotions and growth opportunities are promised but never delivered. Especially in Canada, there’s no real intention to grow the business, and no interest in developing talent. - The constant churn caused by the PIP system has created a revolving door of young, fresh-out-of-school employees who don’t yet know better. They’re easier to mold into saying yes to everything and are kept happy with superficial perks like tone deaf social events and pizza parties. It’s all performative.

1.0
Jan 31, 2025
Recommend
CEO approval
Business Outlook

Pros

401k match and ESPP are solid

Cons

The culture has gotten continually worse since the Mid-Year cycle of 2023. I have watched talented peers get blindsided with PIPs to push them out of the company. People Leaders don't really care for your perspective and want you just to execute their idea without question. People work more out of fear they won't have enough to highlight during Performance Management twice a year rather than getting to enjoy doing rewarding work.

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