Great company with great people, need more focus on defining strategy.
Pros
Great education and training opportunities. Very associate centered culture, strong desire to be a good corporate citizen and 'win' in the market. There are a lot of great people who are professional and open to collaborating.
Cons
Ivory tower syndrome in upper management who often have selective perception regarding input from lower level staff. Lots of stress in middle management; which is the result of the daily changing strategy and the expectation of knowing what the flavor of the day is without being told. Constantly changing agenda/strategy. The rating is determined in management calibration sessions which rate your performance against everyone else at your same level (not job title). So if someone at your level has gone above and beyond (which always occurs), this then creates the standard for which you should've followed. This makes it impossible to set goals and be confident that if you've met them you've performed well, since you are ranked against your peers not against goals set by you and your manager. This process leads to less teamwork and knowledge sharing and more individualism. Technology is lacking and in some ways is less than the industry standard. Lack of communication from upper-level management.