Great company with great people, need more focus on defining strategy. - Supervisor Capital One Employee Review

3.0
Jul 3, 2013
Recommend
CEO approval
Business Outlook

Pros

Great education and training opportunities. Very associate centered culture, strong desire to be a good corporate citizen and 'win' in the market. There are a lot of great people who are professional and open to collaborating.

Cons

Ivory tower syndrome in upper management who often have selective perception regarding input from lower level staff. Lots of stress in middle management; which is the result of the daily changing strategy and the expectation of knowing what the flavor of the day is without being told. Constantly changing agenda/strategy. The rating is determined in management calibration sessions which rate your performance against everyone else at your same level (not job title). So if someone at your level has gone above and beyond (which always occurs), this then creates the standard for which you should've followed. This makes it impossible to set goals and be confident that if you've met them you've performed well, since you are ranked against your peers not against goals set by you and your manager. This process leads to less teamwork and knowledge sharing and more individualism. Technology is lacking and in some ways is less than the industry standard. Lack of communication from upper-level management.

Explore other reviews about Capital One

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Well-run company that knows its values and lives them out. They hire well, and trust people to do their jobs, and people almost always do. Very tech-forward, and adopts the current tech meta quite well.

Cons

Performance management is a double edged sword. It feels intense, but I get why they do it. And helps me reflect on where Im at. Small price to pay

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

2
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