Capital One reviews

5.0

100% would recommend to a friend

(13,125 total reviews)
avatar

Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,125 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
4.0
Jun 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Innovative Tech Company with good senior management

Cons

Performance Management is on a bell curve and your 1-5 rating greatly affects your career trajectory, salary and bonus. As a result, associates are forced to "play the game" of doing anything they can to appear to be a little better than their peers. This creates a culture where employees routinely take credit for other employees work including managers who are playing the same game as their subordinates. All in it creates a toxic work atmosphere.

2.0
Sep 15, 2023
Recommend
CEO approval
Business Outlook

Pros

There WERE several pros to working at capital one: - good work life balance - strong family culture - modern technology - investment in associates - focus on using the latest and greatest tech - reasonably competitive salary for low stress

Cons

All of the above has been eroded except for maybe the high WLB. There is still not much to do, as a lot of leaderships focus is on using a chainsaw to cut a sandwich. Theres a lot of talk about generative AI and using LLM's, but the amount of engineering work is nonexistent. Additionally, most of the time is spent on compliance and forcing everything to fit a standard but bad structure. We are solving the wrong problem but very efficiently. I have always complained about the poor practices at capital one but sucked it up for the chill WLB, but recently after 4 years I got PIP'd for no good reason! Their bizarre performance management practices are suddenly throwing random people into a PIP and firing them! So now its just a bad engineering culture with none of the coasting benefits! AVOID

3.0
Jul 27, 2025

Anxiety inducing

Recommend
CEO approval
Business Outlook

Pros

Good PTO and new parent leave, people are generally friendly and down-to-earth, feels cool to work at a company that is consumer-facing and touching people's lives through visible campaigns and products

Cons

You already know what it is - the dang performance management. Twice a year and takes months on end from start to finish, so you basically feel like you are actively on the chopping block 50% of the year. Leadership tries to act like it's transparent and equitable - it's just not and never will be. What if your entire team is made of strong performers and you're all absolutely crushing it? Too bad, 10-15% will still be offered up to the chopping block. They think this is a way to crack the whip and get rid of low performers fast, but in reality, it causes morale issues and anxiety at every performance level. I am a high performer and I am anxious every day, even though I get overwhelming positive feedback, because I am worried I am never doing enough. Doesn't help that there are also somehow people at this company who are toxic, terrible people managers, or useless barnacles who haven't done anything in ages, and still manage to cling on because of politics or optics. If you want to follow the Amazon playbook, then pay Amazon level salaries and have an Amazon brand name. If you can't do that, then ease up off our necks.

Viewing 4 - 6 of 13,125 Reviews

Glassdoor has 21,229 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.