Capital One reviews

5.0

100% would recommend to a friend

(13,208 total reviews)
avatar

Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,208 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Oct 25, 2016
Recommend
CEO approval
Business Outlook

Pros

The campus and atmosphere is very nice, but management is non existent

Cons

I was hired on through contract for 3 months contract to hire, after being on the job for a couple weeks the manager above my manager was let go. (Although I didn't meet him, I gather that he was a manager with drive that wanted to accomplish something) After that point three new full time employees were hired on the team, and the four existing contractors were let go. Capital One's management has no plan. They hire engineers, give them no products or requirements and assume they will innovate like a startup. Upon asking for requirements from management (whom aren't located in Plano) we were directed to a manager who didn't communicate with the team. (And were told not to waste his time by scheduling meetings with him) There were 5 people at the company that had been there longer than a year. Everyone was new and had little to no idea how things worked. Being a bank they rely heavily on "friend of friend" hiring, other than the penetration testing contractors that worked near us, no one really did any real work from what I could see

1.0
Apr 8, 2016
Recommend
CEO approval
Business Outlook

Pros

great benefits and nothing else that I can actually think of right now

Cons

-ABSOLUTELY TERRIBLE culture: backstabbing culture encouraged through feedback surveys; you get the feeling that it's like a bad cliche high school movie -their culture forces people to start acting like they are on survivor -existing long term employees are absolutely incompetent both in Canada and USA -HR has no idea what they are doing: do not believe anything they say to you, it is almost always a lie -so much red tape you cannot accomplish anything -very poor compensation package compared to other companies of the same size -old systems that do not function properly -not open to new ideas from new experienced employees -if you are an experienced manager, do not bother coming to this company -be careful when signing your contract, they will try to screw you -they have a great pitch to get you and when you arrive they will sell you on their values, but nobody is actually following through on what they claim -absolutely no work/life balance -if you absolutely need a job, come here but be careful in every aspect and continue looking for a better offer, under no circumstance come here if you are already employed -the only reason why they are rated well in external surveys is because they force their employees to vote this way

1.0
Mar 2, 2016

Abandon hope all ye who enter here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Full time employees get the normal benefits (health, dental, vision, time off, etc.), though the benefits are nowhere near as good as they used to be before Capital One bought this company (we used to be ShareBuilder, owned by ING Direct).

Cons

Where do I begin? 1. Leadership is always saying they want people to bring new ideas and question how things are done, but if you ever begin questioning things you are quickly shot down. 2. The CEO of the company, Rich Fairbank, touts a work/life balance that seems to apply only to him. Salaried employees are expected to constantly travel and put in hours upon hours of work but when he goes on his annual "Strategy Roadshow" he can't even be bothered to come to Seattle. He spins this as a sweet little story about not wanting to spend time away from his family, but it's just disrespectful. The rest of us spend plenty of time away from our families. FUN FACT: When Capital One says you have the option to work from home, it usually doesn't mean you get to stay home and work. More often than not, you come home from a long day's work at the office and just keep working remotely. 3. As others have pointed out, the annual review process is a joke. Associates are stack ranked against each other and their managers are thrown into the pit to decide who gets what bonus. If you had an incredible year of work but your manager doesn't speak up (or another manager argues better for one of their people, regardless of what they accomplished in reality) you're going to get the shaft. Period. It's a political mess and neither your dedication to the company's values nor the quality of your work have any bearing on your bonus. 4. Possibly because of the review process, there is a culture of withholding information and taking credit for work done by others that permeates through a majority of the organization. I could go on, but this should be enough to make reasonable people second guess accepting an interview.

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