Capita reviews

Management has no respect for the employees which they treat as invisible. Management does not listen and does not give credit for good work. There is too much business politics going around. No one admits to doing wrong even though it's obvious. Interesting to see the difference between the corporate culture in the UK and Sweden. Management did not consider these difference at all. The employees were expected to work on UK holidays because they were Swedes but also on Swedish holidays because they were working in the UK.

Sometimes incompetent management and some employees. Too much hierarchy. Falling behind the industry. Lack of accountability for actions or job done. Not always thinking as a customer service provider should think. Management is too easy with employees sometimes and therefore quality does not improve. Poor pricing structure of services provided. Sometimes it feels as numbers were just guessed.