Is CIBC a good company to work for as a Client Service Representative?

Client Service Representative professionals working at CIBC have rated their employer with 4.2 out of 5 stars in 77 Glassdoor reviews. This is a higher than average score with the overall rating of CIBC employees being 4.0 out of 5 stars. Search open Client Service Representative Jobs at CIBC now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at CIBC .

Does CIBC pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at CIBC with 4.4 out of 5 stars based on 77 anonymously submitted employee reviews. This is 20% better than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at CIBC.

How happy are Client Service Representative professionals working at CIBC?

84% of Client Service Representative employees at CIBC would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Client Service Representative professionals have also rated CIBC with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at CIBC?

Financial Services Representative (515) , Customer Service Representative (514) , Financial Advisor (274) , Financial Service Representative (FSR) (262) , Customer Service Representative (CSR) (252) , Analyst (206) , Business Analyst (188) , Senior Manager (187) , Director (172) , Consultant (169) , Financial Service Representative (129) , Senior Consultant (127) , Manager (107) , Financial Services Representative II (106) , Associate (97)

What are the pros of working at CIBC according to real employee reviews?

"Benefits are good and help financially" ((in 874 reviews)); "Culture is great and friendly" ((in 568 reviews)); "great people and helping each other" ((in 516 reviews)); "The team was great and welcoming" ((in 283 reviews)); "Work environment is good and healthy" ((in 231 reviews))

What are the cons of working at CIBC according to real employee reviews?

"Pay is low and you're expected to do way more than what your job description entails" ((in 566 reviews)); "Low salary based on market Lack of process and procedure" ((in 436 reviews)); "Hours are long but you are pretty much prepared for it when you signed up for the job" ((in 142 reviews)); "Compensation is low and bonuses are not attractive" ((in 92 reviews)); "Limited growth opportunities when working on the public site; seeking more challenging and impactful work." ((in 53 reviews))

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CIBC

CIBC Client Service Representative reviews

4.2

84% would recommend to a friend

(77 total reviews)

Harry Culham

Not enough data to show CEO approval

38% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.4

Compensation and benefits

4.2

Career opportunities

4.1

Culture & values

4.0

Work/Life balance

4.0

Senior management

Client Service Representative employees have rated CIBC with 4.2 out of 5 stars, based on 77 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have an excellent working experience there. CIBC is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Finanzas industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

77 reviews

5.0

Mar 11, 2026

Csr

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits is good for this role

Cons

Salary is okay for this role

3.0

Feb 2, 2026

Pressure to sell

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Clean environment, not too busy

Cons

Pressure to sell financial products

3.0

Jan 15, 2026

Always overtime, lower pay

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Benefit is great for employees.

Cons

Branch is super busy, always working alone, no support from Manager.

Viewing 1 - 3 of 77 Reviews

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CIBC

CIBC Client Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Csr

Pressure to sell

Always overtime, lower pay

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